1. Platform roles
RTN operates a technical-services marketplace and may also offer separately identified RTN-managed, OEM, or white-label services. Independent Vendors are independent businesses and are not RTN employees, agents, or representatives. A listing, badge, verification, approval, or certification describes information reviewed or training completed; it is not a guarantee of availability, suitability, safety, licensing, insurance, workmanship, or results.
2. Vendor responsibility
Vendors control their estimates, scope, methods, scheduling, staffing, tools, taxes, permits, licensing, insurance, and performance unless a written RTN-managed or OEM service agreement states otherwise. Vendors must accurately describe qualifications, follow applicable laws and OEM procedures, use appropriate lockout/tagout and electrical, laser, mechanical, and chemical safety practices, protect customer property and data, and maintain any required insurance.
3. Customer responsibility
Customers must provide accurate equipment, symptom, location, access, and safety information; disclose hazards and prior modifications; authorize work; maintain safe premises; back up data and settings; and follow shutdown, isolation, and preparation instructions. Never energize, bypass an interlock, or perform hazardous work unless instructed by a qualified person and legally permitted.
4. Bookings, payments, platform fees, and vendor payouts
RTN may collect customer payments, hold or release eligible vendor payouts, keep transaction records, and provide booking, review, refund, and dispute tools. For transactions processed through RTN-managed checkout and payout tools, RTN deducts a 5% platform administration fee from the service subtotal. Standard payment-processing fees, taxes, refunds, chargebacks and other adjustments are separate. Vendor-specific pricing, travel, parts, cancellation terms, and scope must be shown or agreed before work.
5. Cancellations, disputes, and refunds
The Refund, Cancellation & Dispute Policy is incorporated into these Terms. RTN may review platform records and communications, request evidence, pause payouts, issue full or partial refunds, deny unsupported claims, or take other reasonable administrative action. RTN does not guarantee that every dispute can be resolved.
6. Reviews and marketplace integrity
Reviews must reflect genuine experience. Fake, purchased, retaliatory, coercive, selectively solicited, or undisclosed incentivized reviews are prohibited. RTN may moderate content for authenticity, relevance, privacy, safety, abuse, or legal compliance without suppressing a review merely because it is negative.
7. Prohibited conduct
No fraud, unsafe instructions, misrepresentation, harassment, credential sharing, malware, unlawful access, improper circumvention of an introduced platform transaction, infringement, or misuse of confidential OEM or customer information.
8. Warranty and risk
Except for express written commitments, the platform is provided as available. Technical diagnosis and repair involve uncertainty, and equipment may have hidden defects or unsafe modifications. To the extent permitted by law, RTN is not responsible for an independent vendor’s acts or omissions. Nothing here excludes liability that cannot legally be excluded or changes obligations expressly accepted for RTN-managed or OEM service.
9. Accounts and enforcement
RTN may verify information, request documentation, suspend or remove content or accounts, withhold a payout while investigating, and cooperate with lawful requests. Users remain responsible for account security and activity.
10. Changes and legal review
RTN may update these Terms prospectively. Material changes will be posted with a revised date. These working terms should be reviewed by qualified counsel before broad commercial launch, including governing-law, arbitration, insurance, tax, payment, and state-specific provisions.