Repair Tech Network (“RTN,” “we,” “us”) operates a marketplace and service platform connecting equipment owners, independent vendors, trainers, RTN-managed technicians, and OEM partners.
Information We Collect
We may collect account and contact information; vendor profile, credentials, service-area and business information; listings, requests and offers; messages and support communications; booking, transaction and payout records; reviews, dispute evidence and safety reports; and device, log, cookie and usage data. Payment vendors may collect financial information needed to process transactions and payouts.
How We Use Information
We use information to operate accounts and profiles; match customers and vendors; enable messaging, booking, payment, reviews and disputes; administer commissions and payouts; verify credentials and badges; provide support; prevent fraud and abuse; improve the platform; comply with law; and communicate about transactions, policies and services.
How Information Is Shared
Information may be shared with the customer or vendor involved in a transaction; payment, hosting, communications, analytics, security and other service vendors; OEM or managed-service partners when a request is handled through their program; professional advisers; and authorities or other parties when required for law, safety, fraud prevention or protection of rights. Public profile and listing information is visible to platform visitors.
Vendor and User Responsibilities
Users should not place unnecessary sensitive information in listings, reviews or messages. Vendors may use customer data only to perform and document the requested service and meet lawful recordkeeping obligations. Selling, scraping or misusing platform data is prohibited.
Cookies and Analytics
RTN and its vendors may use cookies and similar technologies for login, preferences, security, functionality, measurement and performance. Browser controls may limit some cookies, but doing so can affect platform features.
Retention and Security
We retain information as reasonably needed for platform operation, transaction records, disputes, safety, fraud prevention and legal obligations. We use reasonable safeguards, but no online system can guarantee absolute security.
Your Choices
You may update account and profile information through available controls and may contact RTN about access, correction or deletion requests. Some records may be retained where needed for transactions, disputes, fraud prevention or law. Marketing choices do not stop essential account or transaction messages.
Children
The platform is intended for adults and authorized representatives of businesses and organizations, not children under 13.
Changes and Contact
We may update this policy as the platform evolves. The posted effective date identifies the latest version. Privacy questions may be submitted through the site contact form.