Need equipment help? Browse services or post a request. Buying services and requesting help never requires a provider membership; an account is used when the workflow needs messages, bookings, payments, or saved activity.
Repair Tech Network helps equipment owners find independent specialists and RTN-managed service options for specialty equipment. Use the guidance below to choose a provider, request work, and manage the service process.
How do I find help?
Search Listings by service, equipment category, location, and availability. Use Vendors when you want to compare provider profiles, qualifications, service areas, and reviews.
What is the difference between a listing and a provider profile?
A provider profile describes the business or technician. A listing describes a specific service they offer, such as remote diagnostics, preventive maintenance, installation, training, or on-site repair.
How do I request service?
Open the service listing or provider profile, review the scope and price information, then use the available message, request, or booking controls. Describe the equipment, symptoms, location, urgency, prior work, and any safety concerns as accurately as possible.
Are all providers RTN employees?
No. Most providers are independent businesses. Profiles may identify independent providers, RTN-approved specialists, certified technicians, or RTN/OEM service teams. Always review the provider’s displayed status, qualifications, terms, and service scope.
How do bookings and payments work?
When a service supports platform booking, use the displayed calendar and checkout process. Confirm the scope, travel charges, parts, cancellation terms, and expected deliverables before paying. Keep communication and payment on the platform whenever those tools are available.
What if I have a problem with the service?
Contact the provider through the platform first and document the issue, requested resolution, photos, test results, and relevant messages. If the matter remains unresolved, use the platform dispute or support process associated with the transaction.
How should I use reviews?
Leave factual feedback about communication, timeliness, diagnosis, workmanship, and whether the agreed scope was completed. Reviews should describe the actual transaction rather than unrelated disagreements.
What about safety?
Do not bypass interlocks, energized-equipment procedures, manufacturer requirements, or local laws. Stop work when electrical, laser, mechanical, chemical, fire, pressure, or other hazards exceed your training or the provider’s stated scope.