Managing Orders, Messages, and Reviews

The order record is the shared source of truth for the customer, vendor, and platform administrator.

Quick note: Keep job details and scope changes inside the platform order.

Keep job communication together

Use order messages in your account for scheduling, preparation, findings, scope changes, files, and completion notes. Avoid placing passwords or sensitive data in messages.

Document the result

Record what was inspected, what work was performed, parts installed, remaining risks, recommended follow-up, and any limits on the result.

Confirm completion accurately

Do not mark work complete until the agreed deliverable has been provided. Report unresolved concerns promptly.

Leave a useful review

Describe communication, professionalism, timeliness, documentation, and whether the agreed scope was delivered. Reviews should be factual and specific.