Managing Orders, Messages, and Reviews
Your RTN account keeps each service transaction in one place. Use the associated order, booking, and conversation to track requirements, scheduling, delivery, completion, and reviews.
Find the correct record
Sign in through Account and open the relevant order or booking instead of starting an unrelated conversation. Check the service title, vendor, price, scheduled time, and current status before responding.
Use messages as the service record
Keep scope clarifications, appointment changes, diagnostic findings, approvals, and promised deliverables in the associated RTN conversation whenever possible. If a phone call, meeting, or remote session changes the work, summarize the agreement in RTN messages afterward.
Send useful information
- Use exact machine, controller, software, and accessory names.
- Copy errors exactly instead of paraphrasing.
- Attach focused, well-lit photos, videos, or files when attachments are available.
- Explain what changed since the original request.
- Remove passwords, payment information, customer records, and unrelated confidential data.
Review delivery before completing the order
RTN uses manual delivery and completion. Inspect delivered files promptly. For technical service, confirm that the agreed test or outcome was completed and record remaining limitations, parts needed, follow-up work, or warranty instructions before confirming completion.
Leave a useful review
Customers who purchased the service can review the completed transaction. Describe communication, punctuality, clarity, professionalism, and whether the agreed scope was completed. Do not publish private information, unsupported accusations, or details unrelated to the transaction.
If something is wrong: Contact the vendor through the order first, clearly state the problem and requested resolution, and preserve messages, photos, deliverables, and receipts.
Problems, refunds, and disputes · Find a service · Contact RTN