Responding to Requests, Quotes, and Bookings

Good responses are specific enough to set expectations while leaving room for responsible diagnosis.

Quick note: A remote-first offer still needs clear limits and an escalation path.

Qualify the request

Review the machine and the customer’s posted request, symptoms, location, urgency, delivery preference, evidence, and customer objective. Ask focused questions before promising an outcome.

Define the quote

State the work included, price basis, assumptions, schedule, deliverables, limitations, and additional costs that may require approval.

Use bookings for scheduled services

Keep availability current and provide preparation instructions. For remote work, state how the meeting or remote-access link will be delivered.

Avoid unsafe promises

Do not direct unqualified people to bypass interlocks, expose hazardous voltage, defeat guarding, or perform other unsafe procedures.