Managing Orders, Delivery, and Vendor Payments
Use the RTN order record as the authoritative workspace for requirements, scope, delivery, revisions, completion, and payment status.
Before starting work
- Confirm that the order is paid and ready for fulfillment.
- Review the purchased service listing, customer notes, attachments, booking time, and any approved changes.
- Use the order conversation to request any missing requirements before beginning billable work.
- Confirm travel, parts, shipping, consumables, site access, and safety responsibilities when applicable.
Keep communication attached to the order
Use the order conversation for technical questions, schedule changes, approvals, diagnostic findings, and delivery notices. After a phone call, meeting, or remote session, summarize important decisions in the order so both parties share the same record.
Handle requirements and attachments securely
Vendors can request the information and files needed to perform the service. Request only what is necessary. Tell customers how to remove passwords, customer data, proprietary files, or personal information when possible. Do not ask customers to publish sensitive information in public listings or requests.
Deliver through the order
RTN requires vendors to deliver the completed work manually through the order. Describe what was done, what was tested, the result, remaining limitations, parts installed or recommended, settings changed, and any follow-up or warranty instructions. For file-based work, attach or identify the deliverables clearly and include opening or use instructions.
Revisions and additional work
When a service includes revisions, follow the limit and scope stated in the listing or order. Work outside the purchased scope should be explained and approved before it begins. Keep the original deliverable and any separately approved additional work clearly distinguished.
Completion and payout
Completion is confirmed manually rather than assumed from the appointment time. Request completion only after delivering the agreed work. For an RTN-managed transaction, the vendor balance is the service subtotal less the 5% platform administration fee, standard payment-processing costs, and any applicable taxes, refunds, chargebacks, or adjustments. Payout timing and the selected payout method affect when funds arrive. Keep payout information current and maintain separate business records for taxes, expenses, and reconciliation.
If the customer becomes unresponsive
Send a concise order message listing what is needed and a reasonable response deadline. Preserve the order record and follow the platform completion or dispute process rather than moving the transaction off-platform.
Never mark an order complete merely to accelerate payout. Accurate status protects customers, vendors, reviews, disputes, and the credibility of the network.
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