RTN Vendor Standards
Under the Vendor Agreement, RTN vendors are expected to act professionally, communicate clearly, work within their competence, and place safety ahead of speed or convenience.
Quick note: Badges and certifications describe review or training; they do not replace safe judgment.
Represent capabilities accurately
Do not claim credentials, authorization, insurance, equipment experience, or geographic coverage you do not have.
Use safe service practices
Follow applicable laws, manufacturer requirements, lockout procedures, electrical and laser safety rules, and site policies. Stop when conditions are unsafe.
Protect customer information
Handle files, credentials, machine data, and business information only as required for the job. Use secure methods for sensitive access.
Document and communicate
Respond promptly, disclose scope changes, keep service records, and explain unresolved risks. Ratings, badges, approval, or certification do not replace professional responsibility.